Shipping Policy

Tituna Premium Shipping Policy

Last Updated: [13-05-2025]

1. Domestic Shipping (Saudi Arabia)

Coverage Areas:

  • Same-Day Delivery: Riyadh (within Ring Road)

  • Next-Day Delivery: Jeddah, Dammam, Khobar

  • 2-3 Day Delivery: All other major cities

Shipping Options:

Service Price (SAR) Delivery Time Features
Standard Free* 3-5 days Order ≥200 SAR
Express 49 1-2 days Priority handling
Premium 99 Same-day* Available in Riyadh

*Same-day cutoff: 12PM AST (Sun-Thu)*

Ramadan Timings:

  • Last dispatch at 3PM

  • No deliveries during Iftar times

2. International Shipping

GCC Coverage: UAE, Kuwait, Bahrain, Oman, Qatar

Key Features:

  • Smart Cold Chain Packaging (maintains 0-4°C for 72hrs)

  • Pre-Cleared Customs Documentation

  • Duty Calculator at checkout

Shipping Matrix:

Destination Cost (SAR) Delivery Time
UAE 149 2-3 days
Other GCC 179 3-5 days

3. Specialty Services

A. Subscription Benefits:

  • Free Express Shipping on all subscription boxes

  • Scheduled Deliveries (weekly/bi-weekly/monthly)

B. Corporate/Bulk Orders:

  • Dedicated Account Manager

  • Pallet Shipping (50kg+ orders)

  • FOB Terms available

C. Gift Services:

  • Premium Gift Wrapping (+29 SAR)

  • Handwritten Cards (free)

4. Freshness Guarantee

  • All seafood shipments include:

    • FDA-approved gel packs

    • Temperature data logger*

    • Vacuum-sealed packaging

*Request logger data via care@tituna.com

5. Important Policies

  • Returns: Must initiate within 2hrs of delivery for perishables

  • Delivery Attempts: 2 attempts before return

  • Summer Advisory: Extra ice packs recommended (+15 SAR)

6. Contact Our Shipping Team

+966 59 726 4125 (6AM-6PM AST)
care@tituna.com
 Warehouse Address: [Your Warehouse Location]

"From our cold chain to your doorstep - perfection delivered!"

Why This Policy Stands Out:

  1. Climate-Adaptive - Addresses Saudi heat challenges

  2. B2C & B2B Focus - Caters to all customer types

  3. Transparent Pricing - No hidden fees

  4. Tech-Enabled - Data loggers for premium assurance