Return Policy
Tituna Hassle-Free Return & Refund Policy
Last Updated: [13-05-2025]
At Tituna, we stand behind the quality of our products. If you're not completely satisfied, here's our straightforward return process:
1. Returns Eligibility
Accepted Within 7 Days of delivery for:
-
Damaged, defective, or incorrect items
-
Unopened non-perishable goods (pantry items, packaged foods)
Non-Returnable Items:
-
Perishable seafood (unless spoiled upon arrival)
-
Opened food products for hygiene reasons
2. How to Initiate a Return
-
Contact Us Within 48 Hours of delivery at:
care@tituna.com
+966 59 726 4125 -
Provide:
-
Order number
-
Photos/video of the issue
-
Reason for return
-
3. Return Process
-
Approved Returns: We'll email a return authorization
-
Local Returns: Free pickup in Riyadh/Al-Jouf
-
Other Cities: Ship via approved carrier (we'll guide you)
4. Refund Options
Instant Replacement: For defective items (preferred)
Store Credit: +10% bonus for future orders
Full Refund: To original payment method (5-7 business days)
5. Quality Guarantee
-
All seafood is backed by our "Fresh or Free" Promise - if your fish arrives below standard, we'll refund 100%
6. Special Cases
-
Custom/Personalized Orders: Non-refundable
-
Wholesale Purchases: Different policy applies (contact sales team)
Need Help?
Our customer care team is available:
Sun-Thu: 9AM-6PM AST
care@tituna.com
+966 59 726 4125
Why Customers Love Our Policy:
✓ No lengthy forms or complicated processes
✓ Fast resolutions (typically within 24 hours)
✓ Multiple refund options for flexibility
Note: This policy supplements our Terms & Conditions and may be updated periodically.
Pro Tip: Keep original packaging until you confirm product satisfaction for fastest resolution!