Privacy Policy

Privacy Policy
Last Updated: [13-05-2025]

At Tituna, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (www.tituna.com), place orders, or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Data: Name, email, phone number, shipping/billing address, payment details.

  • Order Details: Purchase history, product preferences, and transaction records.

  • Technical Data: IP address, browser type, device information, and cookies (see Section 4).

  • Communications: Customer service inquiries, feedback, and survey responses.

2. How We Use Your Information

Your data helps us:
✔ Process orders, payments, and deliveries.
✔ Improve our products, services, and website functionality.
✔ Send order updates, promotions (opt-out anytime), and personalized recommendations.
✔ Comply with legal obligations and prevent fraud.

3. Data Sharing & Disclosure

We do not sell your personal information. Data may be shared with:

  • Trusted third parties: Payment processors (e.g., PayPal), logistics partners (e.g., DHL), and IT service providers.

  • Legal authorities: Only if required by Saudi Arabian law (e.g., Customs, Consumer Protection).

4. Cookies & Tracking Technologies

We use cookies to:

  • Enhance site navigation and remember preferences.

  • Analyze traffic via tools like Google Analytics.

  • Deliver targeted ads (opt-out via browser settings).

5. Data Security

We implement:
SSL encryption for transactions.
Restricted access to personal data.
Regular security audits.

Note: No online transmission is 100% secure—we prioritize protection but cannot guarantee absolute security.

6. Your Rights

Under Saudi Arabia’s Personal Data Protection Law (PDPL), you may:

  • Access, correct, or delete your data.

  • Withdraw consent for marketing communications.

  • Request data portability (where applicable).

To exercise these rights, contact:
Email: care@tituna.com
 Phone: +966 59 726 4125

7. Policy Updates

We may revise this policy periodically. Changes will be posted here with an updated effective date.

8. Contact Us

For privacy-related questions or complaints:
Tituna Data Protection Officer
Riyadh, Saudi Arabia
 dpo@tituna.com

By using our services, you acknowledge reading and agreeing to this policy.

[Optional: Add a checkbox for EU GDPR compliance if applicable.]

Why This Works:

  • PDPL Compliance: Aligns with Saudi Arabia’s 2023 data protection regulations.

  • Transparency: Clearly defines data use without legalese.

  • User Control: Highlights opt-out/correction options.

  • Trust Signals: Explicit "no selling data" promise.

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